Drive Medical 10208PSBL-1 Go-Lite Rollator Blue with Padded Seat, Blue

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Price: $93.01    

Product Feature

• Loop brakes
• Weighs 12 lbs
• Folds flat
• Padded seat with zipper pocket
• Limited lifetime warranty

Product Description

The Go-Lite Deluxe Rollator is from Drive Medical one of the country's fastest growing manufacturer of Durable Medical Equipment. The rollator is equiped with loop brakes that can pulled up to stop or pushed down into a locked position. Seat is padded with a zipper pocket for storage of personal items. The all aluminum construction allows the rollator to weigh only 12 lbs. while maintaing a strong and solid frame. Manufactured with wrap-around welds to provide additional strength and support. New 6" casters with soft grip tires are ideal for indoor and outdoor use. Rollator can be folded flat for easy storage. Comes with a pouch that can be mounted under seat or in front of rollator. Handle height is adjustable from 32" to 38". Limited lifetime warranty. Frame is blue. Weight limit of 300 lbs.

Drive Medical 10208PSBL-1 Go-Lite Rollator Blue with Padded Seat, Blue Review

I bought this rollator for my grampa (who lives in a different state as I do) when he needed a walker and also frequently got too tired to keep walking. The medical device stores were all selling rollators for 3-4 hundred dollars, so this seemed like a great deal. We ordered the blue, and with a wire basket. This one was red and with a cloth basket--- not what he wanted but not a big enough deal to send it back.

A year later, the leg broke at the seam where the back and the leg are welded together. My grampa called me to ask how he can get it fixed.... after all Drive has a great reputation and a LIFETIME guarantee. I have talked to Amazon and Drive no less than 20 times now. Amazon says they will only replace it within 30 days of purchase. Drive says they don't deal directly with consumers- only through retailers. Drive advised me that if Amazon won't help me replace the item, I should call around retailers in my grampa's area to see if they will replace it. Here's what all of the retailers have said (and i've talked to over a dozen) "so you want us to replace an item that we didn't sell you? No. I'm sorry, but it's not our problem. call someone else."

So here we are, with a broken rollator, many wasted hours on the phone chasing a worthless guarantee, and a poor grampa who said tonight on the phone "it's ok for now, I'm trying not to lean on the broken side".

I completely regret buying this brand as well as buying it from Amazon.com. If you are considering this item or ANY item with a guarantee for purchase online, please research the guarantee conditions first.

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